Listen to the episode right here!
Tune in to listen to our discussion about:
👉 The importance of the R in CRM
👉 The empathy needed to build a great relationship with your customers
👉 Golden rule vs. Platinium rule
We also share multiple anecdotes along the way of our chat.
00:00 – Intro
01:43 – Putting the R(elationship) in CRM: How COVID Highlighted the Importance of Relationship-Building
8:38 – Empathy in Marketing
11:40 – The Platinum Rule
30:41 – Relationship-Building Best Practices