The State of CRM Report 2021

The State of CRM 2021 report

100 CRM marketing professionals from around the world shared how they manage email and CRM marketing. Read the report!

Time to read30 min read
December 17, 2020
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In this report, our experts analyze all the key findings and more:

  1. The top challenges CRM teams are facing.
  2. A look at advanced CRM practices. 
  3. The first steps towards realizing the customer-centric dream.

As a bonus, we share our thoughts on the importance and role of CRM in the future of marketing. 

Read the report for an in-depth understanding of how CRM teams and professionals can keep working towards becoming customer-centric in a fast-paced, ever-changing environment.
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A tiny peek inside…