The State of CRM 2021 Report presented by Tinyclues

Webinar: The State of CRM 2021

CRM professionals around the world shared their top challenges, giving us a look into best practices and the key ingredients for becoming truly customer-centric.
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November 19, 2020
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– Tinyclues presents –
The State of CRM 2021

100 CRM marketing professionals from around the world answered our questions about their vision and organization of CRM.

  • What does “customer-centric” really mean for CRM in B2C companies?
  • What challenges are CRM marketers facing and what solutions are they implementing?
  • What are best-in-class strategies to push CRM marketing to a next level?

Watch this live discussion of our key findings for a healthy dose of inspiration!


Meet our speakers

Jorma Leteurtrois Tinyclues

Jorma Leteurtrois

Manager Customer Success Northern & Central Europe

Ashley Lively Tinyclues

Ashley Lively

Senior Customer Success Manager United States