Episode #45: Omnichannel retailing is here to stay

Today, we chat about what omnichannel retailing is and isn’t and what retailers should consider when building an omnichannel strategy.

VP Customer Experience

Time to read32 min watch
May 11, 2022

The majority of brands still don’t make omnichannel retailing a priority. Why?

1) There is a lack of understanding in terms of what it actually is and why it’s importan.

2) It’s difficult to operationalize from a business perspective.

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