State of CRM podcast EN Episode 7

Episode #7: How Costa Cruises has adapted to the new world of travel

Customer centricity + agility are the ingredients to success for Costa Cruises.
Join us for an interview with Stefano Pinzani, Consumer Marketing Director for Northern Europe at Costa Cruises, as he shares how he and his team have adapted to the new world of leisure travel, shares his perspective on what the future holds for travel, and what he has learned in the last year during the global pandemic.

VP Customer Experience

Time to read32 min listen
May 18, 2021

Listen to the episode right here!

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