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Careers at tinyclues

 

Join us and pioneer the predictive era.

 

customer success manager

the mission:

tinyclues is seeking a Customer Success Manager to guide new and existing customers towards their optimal usage of tinyclues’ products, maximal value creation and full client satisfaction.

 

Responsibilities:

- welcome new clients and guide them through the onboarding phase
- develop strong relationships with day-to-day users and key decision makers
- help clients build robust usage patterns adapted to their business goals
- uncover and mitigate any risk that threatens customers’ growth, satisfaction, or renewal
- support clients’ drive towards self-sufficiency by educating and empowering them
- act as the liaison between Product Management and the Client, by channeling and structuring their needs but also by ensuring successful deployment and ramp-up of new products and features

 

Qualifications:

- the desire and ability to build successful long-term business relationships based on proven value creation
- a quantitative mindset and a first-hand knowledge of the quantitative aspects of digital marketing (especially push marketing metrics and challenges)
- 3+ years of professional experience in Account Management or Consulting, or as a Marketing Executive in an e-Commerce / Digital Marketing environment
- excellent verbal and written communication skills, and the ability to seamlessly interact with both marketing and technical leadership
- focus, attention to details, and the ability to function in a fast-paced, technically challenging environment
- a keen interest for digital marketing and predictive technologies
- a no-bullshit & no-excuse approach to success

Salary and job description will be adjusted to the successful candidate’s experience and background. There is no glass ceiling and C-level candidates are welcome to apply.

 

 

apply now!  

 

 

business developer

the mission:

As a Business Developer at tinyclues, you will have an opportunity to contribute to the fast growth of a cool start-up with global ambitions and potential. Our existing clients are already enjoying significant impacts on the performance of their marketing campaigns through the use of our platform. But if having a great product is the first step to large-scale success, there is still plenty of work ahead to explain to all major e-Commerce players why they should adopt our solution which is new and symbiotic (which means, they don’t have to give up any of their existing tools, our platform works in symbiosis with them).

This role is about gaining new clients for tinyclues.

Your mission will put you in contact with European e-Commerce CEOs and top-level decision makers within larger companies to discuss their push-marketing needs. You may witness people get more excited about your product than what you think is reasonable or what you are used to.

Our product is new and disruptive (though extremely simple to use), therefore it takes some creativity, patience and charisma to explain how it can deeply impact the performance of our clients’ marketing activities…

You may also find yourself dealing with IT departments or legal, or having to help our clients upgrade and simplify their marketing operations to leverage the full power of our solution. All these are normal steps in our sales cycle today. It will be challenging. Yet through commitment, attention to details and proper communication with tinyclues’ management, you will feel the exhilaration of offering a one-of-a-kind and revolutionary product and contribute to making it a must-have marketing tool of all e-Commerce players!

 

pre-requisites:

- a first successful experience (a minimum of 2 years — more is welcome!) in selling software (as a service, or not) to similar types of accounts (marketing departments / e-Commerce players).
- fluency in English (including good writing skills)
- excellent writing and speaking skills
- a result-driven mindset (which includes, of course, a no-excuse attitude)
- the strong belief that selling is more science than art: healthy values, good work ethics and a proper sense of organization go a longer way than being a good talker. No one likes a talker, yet everyone likes to work with a reliable professional.
- a low-key approach to sales: we would expect you to listen more and talk less when sitting with a client; and to surprise them by not being the typical (and sometimes pushy) sales rep they might expect.

 

 

apply now!  

 

 

product manager

the mission:

Manage the evolution of our powerful predictive CRM platform and make sure it delivers the ultimate SaaS experience: simple, elegant, and business-relevant.

 

must have:

- a successful experience at managing web products
- a genuine interest in the business sides of Big Data
- some experience with agile methodologies
- the technical culture to interact with a great software engineering team
- self-motivation, thoroughness, and the ability to remain productive in informal and relaxed environments

 

nice to have (but far from necessary):

- a previous experience in e-commerce or digital marketing
- a personal vision of UX and interface design
- a quantitative education and/or CRM culture

We are open to both junior and senior profiles, from bright young graduates to experienced rock stars. This is the first full-time product position in an ambitious product-centric company. The successful candidate will have a chance to play a critical role at tinyclues.

 

 

apply now!  

 

 

data scientist

Let us be honest: this job title doesn’t make any sense. Science is a pompous word for what is at stake. Yet playing around with data and machine-learning algorithms is supposed to be the sexiest job on Earth. Why not give it a fancy name?

Driven by a mathematical and software vision on how large e-Commerce datasets ought to be processed, tinyclues has built a powerful data-processing framework, allowing us to:

- painlessly and securely manipulate large and complex relational datasets
- design, benchmark and tune machine-learning algorithms
- assemble complex machine-learning strategies, in a few lines of expressive code
- package all this into production-ready push-button apps for our clients

Our predictive CRM apps deliver tremendous client impact and our operations are scaling very fast. With access to a great diversity of e-Commerce datasets (the largest ones have tens of millions users and billions of events) and business problems, we have an amazing strategic advantage and the capacity to further improve our algorithms and create new products.

Our ambition is to pursue our R&D effort, further improve our level of performance and automation, and address new predictive challenges.

 

the mission:

Data Scientists at tinyclues work on a variety of topics:

- designing and implementing new machine-learning algorithms and strategies
- high-level scripting and meta-programming of complex data processing sequences
- benchmarking predictive quality and assessing business impact
- in collaboration with our software team, building new predictive apps and services
- addressing client-specific and business-specific challenges

Your exact mission will depend on your skills and background, and will evolve over time.

Work at tinyclues is organized in short, collaborative, delivery-oriented iterative cycles.

 

must have:

- a good understanding of machine learning (or outstanding mathematical skills)
- the desire to build things that are beautiful, robust, and scale
- enough curiosity to try things that aren’t taught at school, but enough pragmatism to not waste time on futile stuff
- the ability to code your ideas and the ambition to learn the highest methodological standards
- a genuine interest for real-world business problems

 

nice to have (but far from necessary):

- some knowledge of Python & Numpy
- contributions to open-source projects

This position isn’t restricted to machine learning gurus, but they are welcome to apply.

 

 

apply now!  

 

 

data science internship

the mission:

tinyclues is offering data science internships (4 months minimum) for math and science students.

A member of our data R&D team, you will take part in the development and optimization of our predictive solutions throughout the specification, conception, realization and benchmarking stages.

You will encounter concrete business problems in data environments involving millions of users and billions of events. You will be mystified by the striking power of our machine learning approach. Yet you will learn that turning this magic into scalable, industrial-grade solutions takes determination and focus.

 

pre-requisites:

- a good understanding of statistics and linear algebra
- some knowledge of machine learning (or outstanding mathematical skills)
- understanding of object and/or functional programming concepts
- curiosity for the real-world applications of data science

 

nice to have (but far from necessary):

- some knowledge of Python
- some experience in contributing to software projects

 

 

apply now!  

 

 

client operations engineer

the mission:

tinyclues builds and operates a SaaS predictive analytics platform that delivers substantial impact on our client’s revenue. It is powered by a fast, efficient, in-house machine learning framework and web-based services.

We are looking for a client operations engineer to support our growing customer base in their deployments. Within our client operations team, you will help us deliver groundbreaking predictive services to top-tier e-Commerce players.

 

as a client operations engineer you will:

- work with our customers to ensure they are getting the best possible outcome from our solution
- manage the end-to-end setup of our new customers
- solve day-to-day production and customer’s challenges
- find bugs and keep your calm

 

must have:

- problem-solving mindset
- proven skills in a wide range of computer and information systems,  business  intelligence  solutions  and  databases  technologies (Unix, Python and database concepts are key)
- interpersonal , oral and written communication skills
- self-motivation, thoroughness, and the ability to work in informal and relaxed environments
- confidence working both independently and as part of a team, good at managing your own time and commitments
- be a flexible self-starter who can  ramp up with new technologies quickly and can adapt to a growing and rapidly evolving team
- desire to work in a fast-paced, small software company
- fluent in French and English

 

nice to have (but far from necessary):

- first exposure to machine learning
- project  management  track  record  (liaison  with  Customer,  Sales  team, Marketing)
- first experience in a Start-Up and multi-cultural environment would be a plus

 

 

apply now!  

 

 

client operations internship

the mission:

tinyclues is offering client operations internships (4 months minimum).

Embedded within our service team, you will help us solve our day-to-day production and client service challenges. Delivering groundbreaking predictive services to top-tier e-Commerce players is a tough task that requires technical excellence, dedication, creative problem-solving and guts. During your time at tinyclues, you will:

- become an expert in our amazing software solutions
- help us improve them
- explore the striking behavioral patterns uncovered by our predictive engine
- assist our data-scientists with deploying and benchmarking new algorithms
- find bugs and keep your calm
- interact with end-users at our client companies and come to know the digital ecosystem

 

pre-requisites:

- basic programming skills, and curiosity for all things software
- thoroughness, self-discipline and attention to details
- time-management skills and the capacity to keep deadlines
- a desire to learn about real-life business issues

 

nice to have (but far from necessary):

- basic knowledge of Python
- basic knowledge of statistics and/or machine learning
- some curiosity for digital marketing

 

 

 

apply now!  

 

 

senior software engineer

the mission:

tinyclues builds and operates a SaaS predictive analytics platform that delivers substantial impact on our clients revenue. It is powered by a fast, efficient, in-house machine learning framework and web-based services. We are looking for a senior software engineer/architect who will prove to us that our software stack could be even better.

 

at tinyclues you will meet:

- a stunning product
- a Python-based software stack, leveraging popular libraries such as Numpy, Scipy and scikit-learn (we sponsor their sprints and actually even housed one)
- NoSql databases (Cassandra, ElasticSearch, DynamoDB)
- a cloud-based infrastructure, deployed with modern tools such as SaltStack
- Hypermedia APIs with Oauth2-based authentication
- a stack built with least privilege principle and security in mind
- a desire to go modern on web interfaces (with libraries such as D3.js or AngularJS)
- a team with outstanding software and mathematical skills

 

must have:

- a taste for simplicity and elegance
- proven skills in computer science
- documented success in building beautiful software
- interpersonal skills and influence-based leadership style
- very high quality standards and very high methodological standards (yep, everything must be tested; yep, continuous integration is not a joke; yep, code ownership is bad and quality is a by-product of efficient collaboration)
- self-motivation, thoroughness, and the ability to work in informal and relaxed environments

 

nice to have (but far from necessary):

- contribution in open source projects
- experience in managing projects that reached successful delivery

For this position, major open source contributors and/or superstars are accepted.

 

 

apply now!  

 

 

Please send your application to jobs@tinyclues.com